What should I do about a lost or stolen card?
Please report the card immediately. You can use the following numbers:
- Credit Card: 1-866-604-0381
- Debt/ATM Card: 1-800-643-1567
Please report the card immediately. You can use the following numbers:
|Type of Account||Styling & Ownership||CIP Required Individual & Entity||Account Verification||Owner's Pay||Owner's Liability||Tax Forms Filed|
|Sole Proprietorship||Joe Test DBA Joe's Tires One Owner May have authorized signers||Entity Name & Address Unexpired DL SS Number EIN Assignment Tax Return||Tax Return, County or State Certificate, OFAC, Check Systems, Credit Report, Resolution, Account Card||Withdrawals||Unlimited||1040 Sch. C|
|Partnership||Test & Test Multiple Owners May have other signers authorized by resolution. All partners must sign resolution authorizing account opening. All signers do not have to sign account card.||Entity Name & Address Unexpired DL SS Number EIN Assignment Tax Return||Tax Return, County or State Certificate OFAC, Check Systems, Credit Report, Resolution, Partnership Agreement, Account Card||Gtd. Payments Rent Withdrawals||Unlimited||1065|
|Limited Partnership||Test & Test, Ltd General Partners & Limited Partners All general partners must sign resolution. All partners do not have to sign account card. All signers will be authorized on resolution. Limited partners will not sign.||Entity Name & Address Unexpired DL SS Number EIN Assignment Tax Return||Tax Return, Sec. of State Certificate, OFAC, Check Systems, Credit Report, Resolution, Partnership Agreement, Account Card||Withdrawals||Limited||1065|
|S - Corporation||Test, Inc. Corporation Owns Corporate Secretary must sign account resolution. Signers authorized on resolution.||Entity Name & Address Unexpired DL SS Number EIN Assignment Tax Return||Tax Return, Sec. of State Certificate, OFAC, Check Systems, Credit Report, Resolution, Minutes, Account Card||Wages Rent Loans Distributions||Limited||1120S|
|C - Corporation||Test, Inc. Corporation Owns Corporate Secretary must sign account resolution. Signers authorized on resolution.||Entity Name & Address Unexpired DL SS Number EIN if applicable Tax Return||Tax Return, Sec. of State Certificate, OFAC, Check Systems, Credit Report, Resolution, Minutes, Account Card||Wages Rent Loans Distributions||Limited||1120|
|LLC - Sole Owner||Test, LLC Sole Member Owns May have managing member authorized to open account. Signers authorized on resolution.||Entity Name & Address Unexpired DL SS Number EIN if applicable Tax Return||Tax Return, Sec. of State Certificate, OFAC, Check Systems, Credit Report, Resolution, Account Card||Withdrawals||Limited||1040 Sch. C|
|LLC / LLP||Test & Test, LLC / LLP Members Own May have managing member authorized to open account. Signers authorized on resolution.||Entity Name & Address Unexpired DL SS Number EIN if applicable Tax Return||Tax Return, Sec. of State Certificate, OFAC, Check Systems, Credit Report, Resolution, Partnership Agreement, Account Card||Choice||Limited||Choice|
|Non-Profit Organization||Boy Scout Troop 1 Organization Owns By-laws authorize signers. Signers authorized on resolution.||Entity Name & Address Unexpired DL SS Number EIN if applicable Tax Return||By-laws, Minutes, OFAC, Check Systems, Credit Report, Resolution, Account Card||N/A||N/A||N/A|
To open a Business Account, you will need to do the following:
Please review the following forms before getting started:
We encourage members to install our new mobile app in the Apple Store and Play Store. The iPhone app will overwrite your old mobile app, but the Android app will install as a new app so please uninstall the old mobile app.
With Home Banking our members can:
Home Banking Security
Home banking uses two factor authentication to log in.
Members can be locked out of the system when they have attempted too many unsuccessful logins or when their password expires.
Regulation E: Electronic Fund Transfers
Regulation E is a consumer protection law designed to protect consumer accounts established primarily for personal, family or household purposes making electronic fund transfers. Excluded from coverage are non-consumer accounts, such as Trust, Corporations, Partnership, etc. The term “electronic fund transfer” (EFT) generally refers to a transaction initiated through an electronic terminal, telephone, computer, or magnetic tape that instructs, or authorizes a financial institution either to credit or debit a consumer’s asset account. An example of EFT offered within Home Banking is Electronic Bill pay.
Regulation E gives consumers a way to notify their financial institution that an EFT has been made on their account without their permission. If you believe an unauthorized EFT has been made on your account, contact us immediately at (601) 351-9200 or toll free 1-800-643-1567.
Consumer Safe Computing Tips:
Non-Consumer Members are not protected by Regulation E.
A non-consumer member using online banking and/or bill pay is not protected under Regulation E. Because the member is not protected by Regulation E, precautions should be made by the member to evaluate and review the controls in place to ensure that they are compliant with the risk level that the member is willing to accept. The member should also perform a risk assessment and evaluate the controls they have in place periodically. The risk assessment should be used to determine the risk level associated with any internet activities the non-consumer member performs and any controls in place to mitigate these risks.
Notify us at once if you believe your password has been lost or stolen, or an unauthorized person has obtained access to your accounts without your permission. Telephoning is the best way of keeping your possible losses down. Telephone number: 601-351-9200 or Toll free: 1-800-643-1567.
If you believe someone has used your password or accessed your accounts through home banking without your authorization, please contact us immediately by calling 601-351-9200 or toll free: 1-800-643-1567.
MSFCU Security Commitment to our Members
Mississippi Federal Credit Union will never contact you, via text, telephone or email asking for personal information such as account number, credit card number or PIN, passwords or other confidential information.
Fraudulent emails which request personal information may be made to look like they came from Mississippi Federal Credit Union, never click any links within the email.
MSFCU will never ask for your full Social Security Number or for your debit or credit card number. We may ask you to verify the last 4 of your Social Security number, or to verify your telephone number and email addresses. We will not ask you to provide information that we already have.
MSFCU will never ask for your Home Banking credentials.
Contacting MSFCU By Email:
To send a secure message, log into home banking and click on the Messages & Alerts menu item, then click on Message. (www.msfcu.us).
You may use the email address listed on our website under Contacts, Send Message for general questions, but never include your account number or other personal information in the email.
When we send out information related to e-statements or other information to our home banking members, the ‘from’ email address will be email@example.com. Do not reply to this email address as it is unmonitored.
Preventing Fraud or Identity Theft
MSFCU Telephone Number: 601-351-9200
Report Lost/Stolen Credit Card: 1-800-604-0381
Report Lost/Stolen Debit Card: 1-800-643-1567
Phishing is when Internet fraudsters impersonate a business to trick you into giving them your personal information, such as usernames, passwords and credit card details. Legitimate businesses don’t ask you to send sensitive information through insecure channels.
For example, a fraudulent e-mail may state that NCUA will add money to the member’s account for taking part in a survey. The link embedded in the message directs members to a counterfeit version of NCUA’s website with an illicit survey that solicits credit card account numbers and confidential personal information. MSFCU will never ask credit union members or the general public for personal account or personally identifiable information as part of a survey.
Phishing via SMS, or SMishing, uses cell phone text messages or SMS (Short Message Service) to trick you into providing personal and financial information. Smishers may use URLs or an automated voice response system to try and collect your information.
Tip: In some instances, criminals have used malicious software in their text messages solicitations. To prevent further security issues, completely remove unsolicited text messages from your phone. This may take two steps: deleting the text and then completely removing it from your device.
Phishing by voice, or vishing, exploits a general trust in landline telephone services. The victim is often unaware that voice over Internet Protocol (VoIP) allows for caller ID spoofing, thus providing anonymity for the criminal caller. Rather than providing any information to the caller, the consumer should verify the call by contacting the financial institution or credit card company directly, being sure to use the institution’s accurate contact information (i.e., do not use contact information the caller provides).
The practice of spying while someone is using an ATM, POS, etc. to obtain personal access information.
How Thieves Get Your Information:
Identity theft affects people of all ages, races and nationalities. Anyone can be a victim. Thieves use many tactics to get your information. Some of the most common are:
If your wallet, Social Security number, or other personal information is lost or stolen, there are steps you can take to help protect yourself from identity theft.
An electronic method of capturing a victim’s personal information used by identity thieves. The skimmer is a small device that scans a credit card and stores the information contained in the magnetic strip. Skimmers have a small cameras attached which takes a picture of your pin. (See video)
Once identity thieves have your personal information, they can drain your bank account, run up charges on your credit cards, open new utility accounts, or get medical treatment on your health insurance. An identity thief can file a tax refund in your name and get your refund. In some extreme cases, a thief might even give your name to the police during an arrest.
Clues That Someone Has Stolen Your Information:
Click link https://www.identitytheft.gov/Steps to find out what to do right away:
Credit Bureau website and telephone numbers: